This website was developed by the Rape Crisis Cape Town Trust. This privacy policy will explain how we use the personal data we collect from you when you use this website.

 

HOW DO WE USE YOUR DATA? 

We collect and process your information to enable us to:

• understand which resources on our website you are accessing
• process your donations toward our work
• communicate with you about upcoming events or appeals if you have signed up for our newsletter
• respond to you if you have reached out for services or information

 

WHAT DATA DO WE COLLECT? 

Rape Crisis collects the following data when you use this website:

• Your general location and how and when you used our website. Our website uses Google Analytics which is a web analysis service provided by Google. Here is their privacy policy.
• Your email address (if you sign up for our newsletter or contact us through a web form). We use MailChimp to store this information. You can access their privacy policy
• If you make a donation through our website, standard financial information is collected by our payment gateway for billing purposes. We use Payfast, GivenGain, Virtual Card Services, and SnapScan. Please review their privacy policies for further information.

 

COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.  For further information, visit www.allaboutcookies.org

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

LIVE CHAT THROUGH WHATSAPP

We offer live chat through our website using WhatsApp. You can access WhatsApp’s privacy policy here. By using WhatsApp you take responsibility for the data that is stored on the app on your phone. Rape Crisis employs its own security measures to protect the content of these messages. This service is not intended for under 18’s.

 

DATA STORAGE AND SECURITY

We employ a variety of industry standard security measures to safeguard your personal information. Our website is hosted by Xneelo. You can their privacy policy here. Only authorised Rape Crisis staff are able to access personal information from the website.

 

YOUR DATA PROTECTION RIGHTS

Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Rape Crisis correct any information you believe is inaccurate. You also have the right to request Rape Crisis to complete information you believe is incomplete.

The right to erasure – You have the right to request that Rape Crisis erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Rape Crisis restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Rape Crisis’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Rape Crisis transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

HOW TO CONTACT US

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Information Officer, Nazma Hendricks at:

Email: nazma@rapecrisis.org.za
Telephone: (021)447-1467
Or write to us: 23 Trill Road, Observatory, 7925 / PO BOX

 

HOW TO CONTACT THE INFORMATION REGULATOR

Should you wish to report a complaint or if you feel that Rape Crisis has not addressed your concern in a satisfactory manner, you may contact the Information Regulator (South Africa) in the following ways:

• Complete a complaints form (POPIA/PAIA form 5)
• Email PAIAComplaints@inforegulator.org.za (this is if your PAIA request was denied or there is no response from a public or private body for access to records)
• Email POPIAComplaints@inforegulator.org.za (this is if you feel that your personal information has been violated)

 

CHANGES TO OUR PRIVACY POLICY 

Rape Crisis keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 December 2022.